Country
United States
State/Region/Province
Michigan
City
Detroit
Posted
Apr 03, 2024
Description
We are hiring driven Restaurant Hourly Shift Leaders. Email us to APPLY. Positions available in Shelby Township, Macomb, Clinton Twp., Roseville and Sterling Heights.
The position provides operational support to lead a team in a company-owned restaurant in the United States under the direction of the General Manager and Assistant General Manager. This person enables an efficient operation by leading teams (Crew, Crew Trainers, and other Restaurant Team Leaders) to fulfill duties. The position is critical to success by guiding team members to work effectively and efficiently as both individual contributors and as members of a team to achieve results.
The Restaurant Team Leader will form and lead teams to support operational requirements, including but not limited to leading shifts or dayparts, serving as a project manager addressing specific processes or operational challenges, or leading a task force to address a specific situation. This position reports to the General Manager.
ESSENTIAL DUTIES:
1. Responsible for ensuring smooth operations with leading teams through a shift or daypart, guiding team members to work effectively and efficiently from end-to-end (pre-shift planning, shift leadership, post-shift review excellence); leads team members through successful execution with shift management practices and procedures to support our operational excellence standards (e.g., travel path)
2. Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or other system support) as directed by General Manager and/or Assistant General Manager; serves as a project manager when needed to address specific processes or operational challenges or leads a task force to address a specific situation (e.g., bring team members together to brainstorm)
3. Understands and communicates with clarity targets and goals; assists team members with understanding what actions to take and how to do them, as an individual contributor and as a member of the team; coaches consistently to support development grounded by our training and development resources
4. Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and either address them or recommends solutions; reassigns team members as necessary
5. Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by General Manager and Assistant General Manager; provides reports on progress
6. Demonstrates a commitment to McDonald’s values and behaviors (e.g., interactions with guests and team members)
7. Builds a strong sense of collaboration and teamwork to deliver the best guest experience possible; ensures team members have the support or training they need to be successful
8. Monitors progress against targets and goals across multiple stations to identify or anticipate
bottlenecks, and/or quality or service concerns; takes action to address the situation and seeks feedback from General Manager or Assistant General Manager as needed
9. Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with new team members
10. Supports General Manager and Assistant General Manager with restaurant systems, including but not limited to a) performing Food Safety checks and related procedures, b) following Safety & Security procedures, c) supporting effectiveness of the production area, d) adhering to Inventory Management procedures, e) performing planned and daily
maintenance
11. Understands McDonald’s policies, including Standards of Business Conduct and Policy Against Discrimination, Harassment, and Retaliation. Immediately reports any concerns or potential violations to General Manager, HR, and/or Business Integrity
12. Other duties as assigned
The position provides operational support to lead a team in a company-owned restaurant in the United States under the direction of the General Manager and Assistant General Manager. This person enables an efficient operation by leading teams (Crew, Crew Trainers, and other Restaurant Team Leaders) to fulfill duties. The position is critical to success by guiding team members to work effectively and efficiently as both individual contributors and as members of a team to achieve results.
The Restaurant Team Leader will form and lead teams to support operational requirements, including but not limited to leading shifts or dayparts, serving as a project manager addressing specific processes or operational challenges, or leading a task force to address a specific situation. This position reports to the General Manager.
ESSENTIAL DUTIES:
1. Responsible for ensuring smooth operations with leading teams through a shift or daypart, guiding team members to work effectively and efficiently from end-to-end (pre-shift planning, shift leadership, post-shift review excellence); leads team members through successful execution with shift management practices and procedures to support our operational excellence standards (e.g., travel path)
2. Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or other system support) as directed by General Manager and/or Assistant General Manager; serves as a project manager when needed to address specific processes or operational challenges or leads a task force to address a specific situation (e.g., bring team members together to brainstorm)
3. Understands and communicates with clarity targets and goals; assists team members with understanding what actions to take and how to do them, as an individual contributor and as a member of the team; coaches consistently to support development grounded by our training and development resources
4. Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and either address them or recommends solutions; reassigns team members as necessary
5. Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by General Manager and Assistant General Manager; provides reports on progress
6. Demonstrates a commitment to McDonald’s values and behaviors (e.g., interactions with guests and team members)
7. Builds a strong sense of collaboration and teamwork to deliver the best guest experience possible; ensures team members have the support or training they need to be successful
8. Monitors progress against targets and goals across multiple stations to identify or anticipate
bottlenecks, and/or quality or service concerns; takes action to address the situation and seeks feedback from General Manager or Assistant General Manager as needed
9. Coach and role model McDonald’s guest and service experience behaviors, ensuring end-to-end consistency in service delivery, especially with new team members
10. Supports General Manager and Assistant General Manager with restaurant systems, including but not limited to a) performing Food Safety checks and related procedures, b) following Safety & Security procedures, c) supporting effectiveness of the production area, d) adhering to Inventory Management procedures, e) performing planned and daily
maintenance
11. Understands McDonald’s policies, including Standards of Business Conduct and Policy Against Discrimination, Harassment, and Retaliation. Immediately reports any concerns or potential violations to General Manager, HR, and/or Business Integrity
12. Other duties as assigned
