Patient Care Concierge - Full Time

Location
Country
United States
State/Region/Province
Florida
City
Miami
Posted
Dec 31, 2023
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Description
About Us
Today, we are more hungry than ever for data on our sleep, heart rate, training, recovery, genetics, you name it. But getting any insights into what is really happening in our bodies has been elusive. The 100 year old physical just does not cut it anymore. Prenuvo is a whole body MRI scan in under an hour - enhanced by AI. It allows you to move from a passenger to a driver by taking charge of your health. We are a mission driven company and the brand that pioneered the use of advanced MRI using AI to proactively screen for cancer and disease. Based on over 10 years of clinical research, Prenuvo can detect solid tumors at Stage 1 and over 500 other health conditions, leading to much better health outcomes for its patients. Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, New York, Chicago and Los Angeles. Boston, Atlanta, Seattle, and Washington DC will be opening this year.

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Patient Care Concierge to join our team! Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day. Our clinic operating hours will be determined by the demand in this location's area. This role may require scheduling for weekdays and a rotation of weekends as needed. It is an on-site, full-time, permanent position.


What you’ll do:
As a Patient Care Concierge, you will be responsible for managing patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Our patients’ wellbeing is our top priority!

The stages of our Patient Experience are outlined alongside the corresponding role responsibilities below:

Patient Support
- Phone, Email, In-person
- Pre-scan questions (e.g., helping with medical intake form, giving directions, parking)
- Post-scan questions (e.g., when they will receive their report, how to schedule consultation call)
- Issue identification, troubleshooting and reporting

Pre-scan Patient Outreach
- Appointment Reminders
- Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake
- Technologist communication
- Identity verification
- Payment processing/verification
-Health Practitioner Verification
- Contact details
- Report distribution method(s)
- Medical intake form assistance
- Patient orientation/preparation
- Set scan expectations
- Provide report access instructions
- Assist with app installation issues

Patient Scan Preparation
- Escort to change room and scan instructions
- Technologist communication

Patient Post Scan Support
- Reiterate next steps and what to expect
- Patient follow ups
- Satisfaction survey
- Calls informing report availability
- Assisting with Nurse Practitioner consultation call scheduling
- Asking for referrals and review
- Report distribution
- Coordinating with Health Practitioners
- Amplification of Patient Experience

Sales Support
- As required


What you’ll bring:
You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
Industry experience in customer support, service, and success is an asset
Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills - interpersonal and collaborative skills
Professionalism - personifying as the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

What we offer:
An avenue to make a positive impact on people's lives and their health
We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Daily health at Prenuvo means having space to take a break and refuel - at our office locations, we keep our break room stocked with good coffee and healthy snacks
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, and an Employee and Family Assistance Program to support you and your family

Our Values
We empower - We are all agents for change in transforming healthcare and in transforming our health
We work together - We work together to support and deliver the best for our members and ourselves
We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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