Country
United States
State/Region/Province
District of Columbia
City
Washington
Posted
Apr 03, 2024
Description
Job Type: Full-time
Salary: negotiable, range $55,000 to $70,000
Required experience:
Technical Support: 4 Years
We are a national provider of Information Technology and security solutions founded in 1991. Our team is seeking the right candidate to expand our IT management practice in the DC metro area.
If you are a US citizen who can excel in both a remote work environment and at customer sites, with reliable transportation and the ability to work both independently and as part of a team, you could be the Geek We Seek.
Technical Support Manager responsibilities include:
Provide on and off-site support to customers
Troubleshooting may include resolving hardware, network, security, and software issues
Work with cabling and infrastructure
Maintain technical documentation for customers
Assume remote control over client devices when necessary to resolve problems
Be the “coach of the tech team” as part of the senior leadership
Technical Support Engineer skills include:
Minimum 2 years of experience in Information Technology or technical support
Extensive familiarity with Windows operating systems and Office365
Working knowledge of security software options and functionality preferred.
Knowledge of Watchguard Firewalls and remote servers a must.
Management experience a must.
CompTIA A+ and/or other certifications preferred!
If you are the Geek We Seek, please contact us.
In more detail:
Summary of Location*
• Field Operations Position servicing client sites on a national level, mainly east coast USA.
• Monday – Friday approximately 8:50am – 5pm
Detailed Responsibilities
• Provide end user support on-site at client locations.
• Provide end user support remotely.
• Troubleshoot and resolve customer IT issues
• Restore files from backup
• Troubleshoot network issues
• Ability to troubleshoot Virtual machines and disks
• Update ticket notes and details daily
• Participate in the daily team calls, currently scheduled for 8:50a weekdays
• Preforms deployments and new system setups
Physical Requirements / Working Conditions
• Must be able to lift up to 50 pounds frequently
• Must be able to lift up to 75 pounds rarely
• Must be able to perform frequent bending, kneeling, squatting, and turning.
• Must be able to perform occasional reaching over shoulder height, waist level and from floor.
• Must be able to work in a fast-paced environment.
• Must be able to work in an unsupervised environment.
• Must be able to drive / sit for extended periods of time.
• Fast Paced Environment with competing priorities
• Must have a valid driver’s license in the state you reside and access to an insured vehicle for travel to client sites / office.
• Ability to work in an office environment while sitting at a desk for extended periods of time.
Salary: negotiable, range $55,000 to $70,000
Required experience:
Technical Support: 4 Years
We are a national provider of Information Technology and security solutions founded in 1991. Our team is seeking the right candidate to expand our IT management practice in the DC metro area.
If you are a US citizen who can excel in both a remote work environment and at customer sites, with reliable transportation and the ability to work both independently and as part of a team, you could be the Geek We Seek.
Technical Support Manager responsibilities include:
Provide on and off-site support to customers
Troubleshooting may include resolving hardware, network, security, and software issues
Work with cabling and infrastructure
Maintain technical documentation for customers
Assume remote control over client devices when necessary to resolve problems
Be the “coach of the tech team” as part of the senior leadership
Technical Support Engineer skills include:
Minimum 2 years of experience in Information Technology or technical support
Extensive familiarity with Windows operating systems and Office365
Working knowledge of security software options and functionality preferred.
Knowledge of Watchguard Firewalls and remote servers a must.
Management experience a must.
CompTIA A+ and/or other certifications preferred!
If you are the Geek We Seek, please contact us.
In more detail:
Summary of Location*
• Field Operations Position servicing client sites on a national level, mainly east coast USA.
• Monday – Friday approximately 8:50am – 5pm
Detailed Responsibilities
• Provide end user support on-site at client locations.
• Provide end user support remotely.
• Troubleshoot and resolve customer IT issues
• Restore files from backup
• Troubleshoot network issues
• Ability to troubleshoot Virtual machines and disks
• Update ticket notes and details daily
• Participate in the daily team calls, currently scheduled for 8:50a weekdays
• Preforms deployments and new system setups
Physical Requirements / Working Conditions
• Must be able to lift up to 50 pounds frequently
• Must be able to lift up to 75 pounds rarely
• Must be able to perform frequent bending, kneeling, squatting, and turning.
• Must be able to perform occasional reaching over shoulder height, waist level and from floor.
• Must be able to work in a fast-paced environment.
• Must be able to work in an unsupervised environment.
• Must be able to drive / sit for extended periods of time.
• Fast Paced Environment with competing priorities
• Must have a valid driver’s license in the state you reside and access to an insured vehicle for travel to client sites / office.
• Ability to work in an office environment while sitting at a desk for extended periods of time.
